Wholesale Return & Exchange Policy

1. General Policy

As RIPHIP is a dedicated **B2B Wholesale Distributor**, we operate on thin margins to provide the best possible pricing to our retail partners. Therefore, our return policy is different from standard B2C retail platforms.

We do not offer returns or exchanges for "Change of Mind," sizing preferences, or unsold inventory.

2. Manufacturing Defects & Damages

We take immense pride in our quality control. However, in the rare event of a manufacturing defect or shipping damage, we offer the following:

• **Claim Period**: Issues must be reported within **48 hours** of delivery.
• **Unboxing Video**: A continuous, unedited unboxing video showing the shipping label and the defect is **mandatory** for all claims.
• **Resolution**: Upon verification, we will provide either a replacement of the same item or store credit for your next order.

3. Incorrect Orders

If you receive an item that does not match your order invoice (wrong size, color, or style), please contact us immediately. We will arrange for the correct items to be shipped at our expense.

4. Shipping Costs

• For verified defects/wrong items, RIPHIP will cover the return shipping costs.
• In all other cases, shipping and handling charges are non-refundable.

How to Initiate a Claim

Please send your order ID, clear photographs of the issue, and the unboxing video to: